Q&A

1.  Do I need to pay any interest for monthly installment ?
>> We will charge you a handling fee according to the monthly installment plan you chosen. 

2.  What kind of products can I apply for monthly installment?
>> Now, the service is not yet applicable to all products.  You can apply for monthly installment service when you purchase Any electrical product, digital product and home appliance (e.g mobile phone, computer, fashion electrical appliance) at designated Home Credit retailer partners' shops, such as Suning, Holpe, Longxiang, Wanghai and etc.

3.  What is the price range for monthly installment?
>> You can apply for monthly installment service for mobile phones above RMB 600 and other covered commodities above RMB 1,000.

4.  Who can apply for monthly installment? What kind of documents is required?
>> Any citizen who aged from 18 to 55, with stable monthly income and fixed residence can apply for the monthly installment. ID card and second document are required For the application.

5.  Where I can apply for monthly installment? How about the tenure?
>> You can apply for the service at any designated Home Credit retailer partners' shops.  For tenure, you can choose 6-. 9-, 12-, 15-, 18-, 24- month.

6.  How can I apply for monthly installment?
>> You can apply for monthly installment service at any Home Credit POS with your ID card and second document. Home Credit sales representative will assist you for the application process.

7.  I would like to take the mobile phone home tonight, can I finish the application by today?
>> If you can provide all the documents required, it only takes you 60 minutes from you submit the application to everything is done

8.  I would like to buy the desk-top computer and printer today, can I apply for monthly installment to purchase these two products at the same time?
>> Yes, you can apply for monthly installment to purchase two product items at the same time.

9.  How can I repay the monthly installment?
>> We will give you a repayment account. You need to transfer the money to this account 5 days before the due day of each installment. Repayment channel

For more inquires, please contact our Enquiring Hotline 400 638 5080